Privacy Policy

Last updated: September 30, 2026

1. Introduction

We take the protection of your personal data seriously. This Privacy Policy explains how personal data is collected, used and protected when you visit AIERSHA.com, contact us, request information or a quotation, or use services provided through our website.

Personal data means any information relating to an identified or identifiable natural person, such as your name, email address, IP address or information you provide when contacting us.

2. Data Controller

The controller responsible for the processing of personal data on this website is:

Shenzhen Aiersha Technology Co., Ltd.
Units 231–235, 2nd Floor, Value Workshop, Building 3
Fashion Huigu, Dalang Subdistrict, Longhua District
Shenzhen, China

Contact person: Cathy He
Email: info@aiersha.com
Website: AIERSHA.com

If you have any questions regarding this Privacy Policy, the processing of your personal data, or wish to exercise your data protection rights, please contact us using the details above.

3. Server Log Files and Website Access

When you access our website, technical information may automatically be transmitted by your browser to the server hosting our website.

This information may include:

IP address
Date and time of access
Requested page or file
Referring website
Browser type and version
Operating system
Device information
HTTP status and technical request information

This information is processed to provide the website, maintain its security and stability, diagnose technical problems and prevent misuse.

Where the GDPR applies, processing is based on our legitimate interest in providing a secure and technically reliable website pursuant to Article 6(1)(f) GDPR.

Our website uses SSL/TLS encryption to protect the transmission of personal data and other confidential information.

4. Contact and B2B Business Enquiries

If you contact us by email, contact form, quotation form or another communication channel, we process the information you provide in order to respond to and manage your enquiry.

Depending on the nature of your request, this may include:

Name
Company name
Email address
Telephone number
Country or region
Product requirements
OEM/ODM requirements
Private-label requirements
Wholesale enquiries
Requested quantities
Messages and attachments
Other information voluntarily provided by you

Where your enquiry relates to a potential or existing business relationship, processing may be necessary to take steps prior to entering into a contract or to perform a contract pursuant to Article 6(1)(b) GDPR.

For general business communications, processing may also be based on our legitimate interest in communicating with customers, prospective customers and business partners pursuant to Article 6(1)(f) GDPR.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files or pieces of information stored on your device or in your browser.

Some cookies are technically necessary for the operation of the website. Other cookies and similar technologies may be used for functional purposes, statistics or other optional services.

Where legally required, optional cookies and similar technologies are used only after you have given your consent.

Our cookie consent interface allows you to accept or reject optional cookie categories and manage your preferences.

You may withdraw or change your consent at any time through the cookie preferences available on our website. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Cookie Consent Management – WPConsent

We use WPConsent to manage cookie preferences on this website.

WPConsent stores the choices you make in our cookie consent interface so that the website can remember whether you have accepted or rejected particular categories of cookies.

For this purpose, a technically necessary cookie such as wpconsent_preferences may be stored on your device.

This processing is necessary to record and respect your privacy choices and to operate our consent management system.

7. Age Verification

AIERSHA.com contains content relating to adult and sexual wellness products and is intended exclusively for adults aged 18 and over.

We use an age confirmation mechanism to help restrict access by minors.

The date of birth entered for age verification is used to determine whether access may be granted and is not intended to be stored on our servers.

A technically necessary cookie may be used to remember successful age verification. If you select the corresponding option, your age confirmation may be remembered for up to 30 days.

The purpose of this processing is to restrict access to adult-oriented content and products and to protect minors.

8. Google Analytics

We use Google Analytics to obtain statistical information about how visitors use our website and to help us improve its performance, content and usability.

Google Analytics may process information such as:

Pages visited
Session statistics
Approximate geographical location
Browser and device information
Interactions with the website
Referring website or source
Technical connection information

Google Analytics may use first-party cookies such as _ga and property-specific _ga_* cookies to distinguish users and sessions.

Google Analytics is classified as a statistics service in our consent management system. Where consent is required, Analytics cookies and corresponding storage are used only after you have given your consent.

Where the GDPR applies, processing for Google Analytics is based on your consent pursuant to Article 6(1)(a) GDPR.

You can withdraw your consent at any time through the cookie preferences available on our website.

Google Analytics is a service provided by Google. Google may process data through its international infrastructure. Appropriate safeguards and data protection mechanisms are applied where required for international data transfers.

Further information about how Google processes data in connection with Google Analytics is available in Google's privacy and Analytics documentation.

9. Live Chat – Tawk.to

We use the live chat service Tawk.to to allow visitors to communicate directly with us through our website.

The service is provided by:

tawk.to Inc.
187 East Warm Springs Rd, SB298
Las Vegas, Nevada 89119
USA

9.1 Technical Operation of the Chat Widget

The Tawk.to widget is integrated into our website and requires certain technical processing in order to establish and maintain the chat connection.

The service may use cookies and browser storage technologies, including:

TawkConnectionTime
Used to manage the connection and synchronize the chat widget. This is a session cookie.

twk_idm_key
Used for connection management and to help maintain the live chat session. This is a session cookie.

tawk_uuid_*
May be used to recognize returning visitors and maintain chat functionality. A property-specific visitor identifier may remain stored for approximately six months.

Tawk.to may also use local storage and session storage to provide the technical functionality of the chat widget.

9.2 Consent for EU and EEA Visitors

For visitors from the European Union and European Economic Area, we have activated the GDPR consent function provided by Tawk.to.

Before actively using the live chat, visitors are asked to consent to the processing of personal information associated with the chat.

You may decline this request and refrain from using the live chat.

Please note that limited technical connection data and session technologies may already be processed when the Tawk.to widget is loaded in order to establish and maintain the technical chat interface.

When you actively use the chat, the following information may be processed:

Messages submitted through the chat
Name, if provided
Email address, if provided
IP address and online identifiers
Device and browser information
Technical connection information
Other information voluntarily provided during the conversation

The information you provide is used to respond to your enquiry and communicate with you.

Where processing is based on consent, the legal basis is Article 6(1)(a) GDPR. Where processing is necessary to respond to a business enquiry or take steps prior to entering into a contract, Article 6(1)(b) GDPR may also apply.

Tawk.to processes personal data on our behalf in connection with the provision of the live chat service.

9.3 International Data Transfers and Storage

Tawk.to Inc. is based in the United States and uses international infrastructure and service providers.

According to Tawk.to, appropriate transfer mechanisms are used for international transfers of personal data where required, including the European Commission's Standard Contractual Clauses. Tawk.to also states that it participates in applicable Data Privacy Framework programs.

Chat and ticket information may be stored by Tawk.to until it is deleted. Information that has been deleted may remain temporarily in backup systems in accordance with Tawk.to's data retention procedures.

Further information about the processing of personal data by Tawk.to is available in Tawk.to's Privacy Policy and data protection documentation.

10. International Data Transfers

Shenzhen Aiersha Technology Co., Ltd. is located in China and operates internationally.

When you contact us or establish a business relationship with us, personal data may therefore be processed in China.

In addition, some of the service providers used on this website may process data in countries outside the European Economic Area, including the United States.

Where the GDPR applies and personal data is transferred to a country for which no adequacy decision exists, appropriate safeguards or another legally recognized transfer mechanism will be used where required.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable legal obligations.

Depending on the type of processing, data may be retained for purposes including:

Responding to enquiries
Preparing quotations
Managing B2B business relationships
Fulfilling contractual obligations
Complying with legal and accounting requirements
Establishing, exercising or defending legal claims
Maintaining website and information security

Retention periods may differ depending on the type of information, the service involved and applicable legal requirements.

Where processing is based solely on consent, the relevant processing will cease after valid withdrawal of consent unless another legal basis permits or requires continued processing.

12. Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Our website uses encrypted HTTPS connections for the transmission of information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Rights under the GDPR

Where the GDPR applies to the processing of your personal data, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to processing
Receive certain personal data in a structured, commonly used and machine-readable format
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a competent data protection supervisory authority

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact us at:

Email: info@aiersha.com

14. Right to Object

Where we process personal data on the basis of legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right, where applicable, to object to such processing on grounds relating to your particular situation.

Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.

15. Children's Privacy

This website and our products and services are intended exclusively for adults and are not directed at children or minors.

We do not knowingly intend to collect personal data from minors through this website.

Access to adult-oriented website content is subject to our age confirmation mechanism.

16. External Links

Our website may contain links to websites operated by third parties.

When you follow an external link, the processing of personal data on the destination website is governed by the privacy practices and policies of the respective provider.

We are not responsible for the privacy practices of independent third-party websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our website, services, technologies, service providers or applicable legal requirements.

The current version will be published on this website.